Booking

Booking a lesson

Everything from finding a lesson at Chocka Kids to changing your mind.

Finding a lesson

Everything that’s coming up is on the schedule, newest first. Open any lesson to see its time, how long it runs, where it is, and how many places are left.

Seeing only what you want

Open the schedule.
Choose from What’s on.

The schedule shows only what matches, in the list and the calendar, and keeps your choice as you move between weeks. To see everything again, choose Everything.

Do I need an account?

Yes — you book with an account so your bookings, passes and any gift balance stay in one place, and so Chocka Kids knows who’s coming. You can create one as you book; it only takes an email address and a password.

Booking and paying

Press Book and you’ll be offered whichever ways of paying apply to that lesson: your card, a pass credit, your gift balance, or a membership you already hold. Not every lesson accepts every one of those — Chocka Kids chooses per lesson, so you only ever see the options that actually work.

A free lesson takes no payment at all. Press Book as you would for any other, and the total simply reads Free — you can add anyone else you are booking for on the same screen.

Booking for other people

Name a person for each place on the same checkout screen and pay once — a friend, your children, or a group. See Booking for other people.

Booking several things and paying once

Open the first lesson, programme or term and name everyone who is coming.
Choose how to pay for it: your card, a pass, or your membership.
Press Add to basket.
Do the same for anything else you want to book.
Press View basket at the top of any page, then Pay.

Your places are held from the moment they go in your basket, and the top of the page shows how long is left. Each time you add something you get the full time again, up to a limit. When the time runs out the places go back on sale and nothing is charged.

To take someone out, press Remove next to their name in your basket. To add someone, add the same lesson again with them and they join it in your basket. Your gift balance is used towards the card total. You get one email listing everything you booked.

If one lesson fills up before your payment goes through, the rest of your basket is still booked and you are refunded for that one.

Promo codes

If Chocka Kids has given you a code, type it at checkout under Have a code? and select Apply. Each place shows the discount before you pay.

A code is paid by card, for one booking at a time. If you could have another lower price as well, you get whichever saves the most.

The countdown on the checkout screen

Your place is held from the moment you reach checkout, and the countdown shows how long is left. Nobody else can take it while it is running, and you are given more time when you go through to pay.

When it runs out the place goes back on sale. You can still complete the booking if it is free at that moment.

When is my place actually mine?

Only once payment has gone through — never at the moment you press the button. Places are re-checked as the payment completes, so a lesson can never be overbooked: nobody is ever squeezed into a full session.

Very occasionally the last place goes while you are part-way through paying. Your payment will already have been taken, so you don’t lose the place and the money: Chocka Kids is alerted immediately and refunds you. The refund is theirs to issue rather than something that happens automatically, so allow a little time for it to reach you — and do chase them if it doesn’t. There’s more on this in Paying for a booking.

If the lesson is full

You’ll see Join waitlist instead of a booking button. It’s free, takes no payment, and you’re offered the spot automatically if one frees up — how waitlists work.

Being asked to accept something first

If Chocka Kids requires a waiver, terms, or a privacy notice, booking pauses once to show it to you. Accept it and you carry straight on to where you were — you won’t be asked again until that document changes. See Agreements & policies.

Where my bookings live

On the Bookings tab of your account, with the next one first. Each booking can be added to your own calendar, and you’ll get an email confirming it.

Cancelling

Cancel from your Bookings tab up to 12 hours before the lesson starts. A pass credit returns to your pass, a gift balance returns to your balance and a membership booking is released — those three happen straight away. A card payment is flagged to Chocka Kids to refund: that one isn’t automatic, so allow a little time for it to arrive. Cancelling also frees your place for anyone waiting.

Inside that window the online button stops working and you’ll need to contact Chocka Kids directly — it’s their call at that point, not an automatic one.

If Chocka Kids cancels

You’re emailed as soon as it happens, and you’re put back where you started without having to ask: pass credits and gift balance are returned automatically, and a card payment is flagged to Chocka Kids to refund. If Chocka Kids gave a reason, the email includes it. A cancelled lesson may stay on the schedule, marked cancelled, so you can see the rest of the week as planned. It can’t be booked.

A confirmed place is yours — nothing on this site gives it away to someone else, and only Chocka Kids can cancel or remove a booking. If a booking or a charge on your account looks wrong, tell them: a duplicate payment, or one that didn’t end in a place, is flagged for them to refund — but it’s still worth saying you’ve spotted it.